Privacy Policy

1. Introduction

Rock8.ai ("we," "our," or "us") is an AI-powered outbound calling and engagement platform operated by Pace Wisdom Solutions Pvt. Ltd. ("Pace Wisdom").

We value your privacy and are committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you access or use our platform, website, or related services.

By using Rock8.ai, you agree to the terms outlined in this Privacy Policy.

2. Information We Collect

2.1 Information You Provide

• Account Information: name, email, phone number, company details, and login credentials.
• Payment Information: billing details processed securely via trusted third-party payment gateways.
• Contact Lists & Audience Data: any leads, contacts, or call lists uploaded by you for campaign use.
• AI Configurations: agent scripts, prompts, and settings you create on the platform.
• Campaign Preferences: project and call configuration details, scheduling data, and analytics preferences.

2.2 Automatically Collected Information

• Call Metadata: duration, timestamps, status, outcome, and transcriptions.
• Usage Data: feature usage patterns and performance analytics.
• Device & Browser Data: operating system, browser type, IP address, and session activity.
• Cookies & Tracking: identifiers to improve platform performance and user experience.

3. How We Use Your Information

We use collected data to:

• Provide, operate, and maintain our AI outbound calling platform.
• Process, manage, and analyze outbound call activities.
• Deliver reports, dashboards, and analytics to improve your campaign outcomes.
• Enhance and optimize our AI models and automation algorithms.
• Communicate updates, service alerts, and platform improvements.
• Prevent fraud, misuse, or unauthorized access.
• Fulfill our legal, regulatory, or contractual obligations.

4. Data Sharing and Disclosure

Your information may be shared only as necessary with:

• Service Providers: third parties assisting in operations, cloud hosting, analytics, or support.
• Telecom Partners: to facilitate outbound calls and connectivity.
• Payment Processors: for secure transaction handling.
• Legal or Regulatory Authorities: when required by applicable law or in response to lawful requests.
• Business Transfers: if Rock8.ai or Pace Wisdom undergoes a merger, acquisition, or asset sale, your data may be part of the transferred assets.

5. Data Security

We employ robust, industry-standard measures to protect your information, including:

• Encryption of data in transit and at rest.
• Secure hosting on trusted cloud infrastructure.
• Access control and role-based authentication.
• Periodic security reviews and vulnerability assessments.

Despite these measures, no system is entirely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain data only as long as necessary to deliver our services and comply with legal obligations.

Call logs and analytics data are typically retained for 90 days, unless extended per your plan or legal requirement.

7. Your Rights

You have the right to:

• Access and receive a copy of your personal data.
• Correct or update inaccurate information.
• Request deletion of your data ("right to be forgotten").
• Object to or restrict processing of your information.
• Request data portability in a machine-readable format.
• Withdraw consent at any time without affecting prior lawful processing.

To exercise these rights, please write to privacy@rock8.ai.

8. Cookies and Tracking

We use cookies and similar technologies to personalize content, analyze usage, and enhance user experience. You can manage or disable cookies through your browser settings; however, some features may not function optimally.

9. International Data Transfers

Your data may be processed and stored on servers located outside your country.

We ensure adequate safeguards, including standard contractual clauses, to maintain compliance with applicable data protection laws.

10. Children's Privacy

Our platform is not designed for individuals under 18 years of age.

We do not knowingly collect or process personal information from minors.

11. Changes to This Policy

We may revise this Privacy Policy periodically to reflect operational, legal, or regulatory changes.

Updates will be posted on this page with the revised "Last Updated" date. Continued use of the platform after changes constitutes your acceptance.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices: