Conversation Logs

CONVERSATION LOGS

Monitor and analyze all conversations with your AI agents. View detailed call logs, conversation transcripts, and performance metrics.

STEP 1: CALL LOGS OVERVIEW

Access comprehensive records of all calls made by your agents, including call details, duration, outcomes, and filtering options.

Call Information

Call date and time (Started column)Phone number (To/From numbers)Call duration in MM:SS format

Call Status & Filtering

Filter logs by Call Status (Completed, Failed, In Progress)Filter by Agent/Campaign ID to isolate resultsFilter by Date Range for performance review windows

Log Actions

Export logs in CSV or JSON formatUse the Copy Call ID function for quick support referenceLogs displayed with Pagination (10 calls per page)

STEP 2: TRANSCRIPTS & SUMMARY

Drill down into individual calls to view the full, turn-by-turn conversation and an AI-generated summary of the outcome.

Transcript Features

Full conversation text with timestamps and Speaker identificationViewable only for Completed call statusThe scrollable area handles conversations of any length

Call Summary

Full AI-generated summary highlighting key outcomes and data pointsSummary is critical for quick analysis without reading the entire transcriptIncludes detailed audit information (e.g., Campaign ID, Agent Version)