Knowledge Base

KNOWLEDGE BASE

Learn how to organize documents, URLs, and FAQs to create intelligent knowledge repositories for your AI agents. This guide covers uploading files, adding web content, and managing structured FAQs.

Step 1: Creating Knowledge Bases

Start by creating new knowledge bases to organize your content.

  1. Navigate to the Knowledge Base section.
  2. Click "Create Knowledge Base".
  3. Give your knowledge base a descriptive name.
    4. Create Knowledge Base Screenshot
  4. Optionally upload initial files, add URLs, or create FAQs.
  5. Click on create knowledge base to create the knowledge base.
Create Knowledge Base Screenshot

Step 2: Uploading Files

Add documents to your knowledge base for AI agent reference.

  1. Select the knowledge base you want to add files to.
  2. Click the upload button or drag and drop files.
  3. Supported formats: TXT, MD, DOC, DOCX, HTML, JSON, CSV, XLSX.
  4. Wait for files to process and index.
  5. Manage uploaded files: view, delete, or refresh as needed.
File Upload Screenshot

Step 3: Adding URLs

Include web content by adding URLs to your knowledge base.

  1. Go to the URLs section of your knowledge base.
  2. Click "Add URL" and enter the web address.
  3. Validate the URL and preview if possible.
  4. The system will crawl and index the content.
  5. Manage URLs: add more, remove, or refresh indexing.
URL Management Screenshot

Step 4: Creating FAQs

Build structured FAQs for direct, accurate responses.

  1. Navigate to the FAQs section.
  2. Click "Add FAQ" to create question-answer pairs.
  3. Enter a clear question and comprehensive answer.
  4. Save each FAQ entry.
  5. Edit, delete, or batch import FAQs as needed.
FAQ Management Screenshot

Step 5: Managing Knowledge Bases

Organize and maintain your knowledge bases effectively.

  • Switch between different knowledge bases.
  • View statistics: file count, URL count, FAQ count.
  • Refresh content to update indexing.
  • Assign knowledge bases to specific AI agents.
  • Monitor usage and performance.
Knowledge Base Dashboard Screenshot

Best Practices

  • Use descriptive names for knowledge bases and content.
  • Organize content by topic or purpose for better AI responses.
  • Keep files and URLs updated regularly.
  • Create comprehensive FAQs for common questions.
  • Test knowledge bases with your AI agents before production use.

Troubleshooting

Common issues and solutions:

  • If files fail to upload, check file size and format compatibility.
  • Ensure URLs are accessible and not behind authentication.
  • Refresh indexing if content changes aren't reflected.
  • Verify FAQ formatting for best AI matching.
  • Contact support if indexing fails repeatedly.