Rent and manage phone numbers for your voice agents. Choose from multiple providers and configure your numbers for outbound calls.
Your phone number dashboard provides a comprehensive view of all purchased numbers with detailed information about each number's capabilities, status, and management options. This centralized interface allows you to efficiently organize and maintain your phone number inventory.
Each phone number is displayed with a custom friendly name that you can set during purchase or edit later. This makes it easy to identify numbers when managing multiple agents.
The system shows the complete phone number in international format, along with the country code and provider information (Plivo or Twilio).
Capabilities are clearly indicated, showing whether the number supports Voice calls, SMS messaging, or MMS multimedia messages.
An active status indicator shows whether the number is currently in use, available for assignment, or has any restrictions.
You can edit the friendly name of any number at any time to better organize your inventory or reflect changes in usage.
Unused numbers can be deleted to free up your account and reduce monthly charges, with a confirmation dialog to prevent accidental deletions.
Detailed number information includes provider, last usage, assigned agent, and current status for comprehensive tracking.
Quick copy functionality allows you to easily copy phone numbers for use in agent configurations or external systems.
The rent process is designed to be intuitive and flexible, allowing you to search for phone numbers across different providers and regions. You can filter by country, number type, and specific capabilities to find the perfect number for your voice agents.
Start by selecting your preferred provider - Plivo for India numbers or Twilio for US/Canada numbers. Each provider offers different regional coverage and pricing structures.
Choose the country where you need the phone number, which determines the local calling area and international dialing format.
Select the number type based on your needs - local numbers for regional calls or toll-free numbers for customer service applications.
For Twilio numbers, you can optionally specify an area code to get numbers from a particular region within the US or Canada.
The system searches for available numbers based on your criteria and displays a list of options with their capabilities and monthly costs.
You can preview each number's features, including voice, SMS, and MMS capabilities, before making your selection.
Once you choose a number, you can set a friendly name for easy identification and proceed with the purchase using your account balance.
The number is immediately added to your account and becomes available for assignment to voice agents or use in campaigns.
Our platform integrates with two leading telecommunications providers, each offering unique advantages for different markets and use cases. Understanding the differences between providers helps you make informed decisions about which numbers to rent for your specific needs.
Plivo specializes in providing high-quality phone numbers for the Indian market, offering competitive pricing and excellent call quality for local and international communications.
All Plivo numbers support both voice calls and SMS messaging, making them ideal for comprehensive customer engagement strategies in India.
The provider offers local Indian numbers that integrate seamlessly with Indian telecommunications infrastructure, ensuring reliable connectivity and minimal latency.
Plivo numbers are particularly cost-effective for businesses targeting Indian customers, with lower per-minute rates and no additional setup fees.
Twilio is a global leader in cloud communications, providing robust phone number services across the United States and Canada with extensive regional coverage.
Twilio numbers support the full range of communication features including voice calls, SMS messaging, and MMS multimedia messaging for comprehensive customer engagement.
The platform offers both local numbers and toll-free numbers, giving you flexibility to choose the right option based on your business model and customer expectations.
Advanced features include area code selection for targeted regional presence, number porting capabilities, and integration with enterprise-grade communication systems.
Once you have purchased phone numbers, the next step is to effectively integrate them into your voice agent workflow. Proper setup and management ensure optimal performance and cost efficiency for your communication campaigns.
After purchasing your first phone number, you'll need to assign it to a voice agent during the agent creation process or by editing an existing agent's configuration.
Configure the call settings for each number, including call routing preferences, voicemail handling, and any specific business hours or time zone considerations.
Test your setup by making a test call to ensure the number is properly configured and your voice agent responds correctly to incoming calls.
Once everything is working correctly, you can start making outbound calls through your campaigns or enable the number to receive incoming calls from customers.
Use descriptive friendly names that clearly indicate the purpose of each number, such as "Sales Team - US East" or "Customer Support - India Local" for easy identification.
Choose appropriate number types based on your use case - local numbers for regional campaigns or toll-free numbers for customer service applications.
Regularly monitor your usage and costs through the analytics dashboard to identify patterns and optimize your phone number allocation for maximum efficiency.
Delete unused numbers promptly to avoid unnecessary monthly charges, but ensure you have backup numbers available for high-volume campaigns.